Karlsruhe, October 16th, 2009 – Prosoniq has recently be made aware of several web sites that are selling what they call “OEM versions” of our products at suspiciously low prices ($10-20 USD). We don’t currently bundle our software with other products so this “OEM version” (if you ever get it from that “store”) is a [...]
Last update 03-12-09
Here are answers to Frequently Asked Questions that we have received over the past couple of weeks concerning our sonicWORX • Pro software. We are frequently updating this page so check back later if your question isn’t answered, or contact us to get an answer from our support staff.
Index:
Q: When (and where) will [...]
- last updated: 08. September 2009 -
A: Our AU plug-ins require a minimum system version MacOS X 10.4.11 or newer. They are fully compatible with 10.5 and newer, 64bit Snow Leopard versions are currently being worked on but you can already use them in 32bit mode. You will need an Intel or PPC Mac with [...]
Karlsruhe, September 26th, 2008 – Over the past two weeks we have been investigating an issue that could cause Logic and other hosts to refuse to load our AudioUnit plug ins complaining that they had failed to pass the AU validation test. The same issue would cause Live to come up with an empty plug-in [...]
A: There are 3 things to consider when purchasing one of our products used:
1) make sure there is a serial number included with the product. If it was registered on its previous owner make sure you obtain written proof of purchase from the previous owner so we can change the registration entry accordingly.
2) if the [...]
A: NothPole checks for a new version once per day. If you don’t like it to do this you can disable the check by issuing the following command in Terminal:
defaults write com.prosoniq.audiounit.NorthPole “userEnableUpdateCheckOnStartup” -int 0
Similarly, you can re-enable the check by using the command
defaults write com.prosoniq.audiounit.NorthPole “userEnableUpdateCheckOnStartup” -int 1
A: First off, thank you for your interest in our products and thank you for your kind offer to participate in beta testing them.
We want you to understand that beta testing plays a very important part in our product philosophy. All our products are evaluated by an internal QA (Quality Assurance) team and then sent [...]
A: Your database access gets disabled if an email to your account email address bounces because it is undeliverable. This error is most likely the result of you changing your email address and forgetting to let us know that we should update your contact information. Please make sure you let us know if your email [...]
A: We offer an easy and inexpensive way to crossgrade from a previous RTAS or VST version of our products to the latest AudioUnit version. You can purchase this crossgrade from our online partner stores. The crossgrade gives you additional access to the latest AudioUnit version of your product, you can of course still continue [...]